Returns, Refunds and Cancellation Policy

1. Our returns policy

Orbis Electrica accepts returns where required by applicable law. We do not offer discretionary change-of-mind returns for standard or custom-manufactured products. This policy does not limit statutory rights, including rights relating to defective or incorrectly supplied goods and qualifying cooling-off cancellations.

2. Requesting a return

Contact sales@orbiselectrica.com with your order or invoice number, a description of the issue and supporting photographs where relevant. Please contact us before dispatching a return so we can confirm the return address and appropriate handling arrangements. This process does not restrict statutory rights.

3. Defective, damaged or incorrect goods

Please notify us if goods arrive damaged, are incorrect or do not meet the agreed specifications.

Where the Consumer Protection Act applies and goods fail to meet its quality requirements within six months of delivery, the consumer may return them at our risk and expense and choose a repair, replacement or refund, as provided by the Act. We may inspect goods to establish the nature and cause of the reported problem. This assessment will not override the customer's lawful choice of remedy.

Any warranty specified in the accepted quotation operates in addition to applicable statutory rights.

4. Custom-manufactured goods

PCBs, cable harnesses, assemblies and other goods manufactured to customer specifications are not accepted for discretionary change-of-mind returns. This does not exclude rights relating to defects, incorrect supply, failure to meet agreed specifications or other remedies required by law.

5. Qualifying electronic transactions

Where section 44 of the Electronic Communications and Transactions Act applies, a qualifying consumer may cancel without reason or penalty within seven days after receiving goods, or within seven days after concluding a services agreement. Under that right, only the direct cost of returning goods may be charged, and any payment must be refunded within 30 days of cancellation.

Statutory exclusions may apply, including goods made to the consumer's specifications and services begun with the consumer's consent before the cooling-off period ends. Other applicable statutory cancellation rights remain unaffected.

6. Cancellation of custom orders and engineering work

Cancellation requests must be submitted in writing as soon as possible.

Where cancellation is not governed by a statutory right to cancel without penalty, any amount payable will be determined by the accepted agreement, work properly completed and reasonable, evidenced commitments that cannot be recovered or cancelled, to the extent permitted by law. Upfront payments are not automatically forfeited. We will provide a breakdown of lawful deductions and refund the remaining balance.

7. Damage after delivery

A free repair, replacement or refund may not apply where the reported failure was caused by misuse, incorrect installation, operation outside agreed ratings, improper storage or unauthorised modification. Any exclusion applies only to the extent that the relevant conduct caused the problem and the exclusion is permitted by law.

8. Service-related concerns

If our engineering, design or other services do not meet the agreed scope or applicable legal standards, please notify us with details. We will investigate and provide the remedy required by the agreement and applicable law, which may include correcting the service or refunding an appropriate amount.

9. Refund processing

Once a refund entitlement and amount have been established, we aim to process the refund within 10 business days. This administrative target does not extend any statutory refund deadline. Refunds will normally be made using the original payment method or to a verified account agreed with the customer. Bank processing times may vary.

10. Contact details

Nothing in this policy excludes or limits mandatory rights under applicable law.

Company

Orbis Electrica (Pty) Ltd

Address

Unit 35 Laguna Seca, 43 Lee Barnes Boulevard, Ballito, 4420, South Africa

Email

sales@orbiselectrica.com

Telephone

061 2500 853