Delivery Policy

1. Delivery and collection

Orbis Electrica offers courier delivery within South Africa and internationally. Customers may also collect orders from our premises at Unit 35 Laguna Seca, 43 Lee Barnes Boulevard, Ballito, 4420, South Africa, by prior arrangement once we confirm that the goods are ready.

2. Delivery charges

Delivery charges are quoted separately for each order, based on the destination, shipment size, weight and handling requirements. Delivery and any additional packaging or special handling charges will be confirmed before the customer accepts the order.

3. Lead times

Procurement, manufacturing and estimated delivery lead times will be stated in the quotation or order confirmation. Unless otherwise agreed in writing, lead times begin once the order has been accepted, all required technical information and approvals have been received, and either full upfront payment has cleared or credit terms have been approved.

Production lead time and courier transit time are separate. Dates described as estimates are not guaranteed delivery dates.

4. International shipments

International delivery arrangements will be confirmed for each order. Responsibility for customs clearance, import duties, taxes and any destination charges will be agreed in writing before the order is accepted. Customs processing may affect delivery times.

5. Delays and unavailable goods

If a material delay arises, we will notify the customer and provide an updated estimate. Where goods become unavailable, we will discuss an agreed alternative or refund the amount paid for goods we cannot supply.

Customers retain applicable statutory cancellation and refund rights for late or failed delivery.

6. Delivery details

Customers must provide accurate delivery information and ensure that an authorised recipient is available to receive the shipment. Reasonable additional costs arising from incorrect delivery details or missed deliveries may be charged where lawful and communicated to the customer.

7. Receipt of goods

Please inspect shipments upon receipt and report visible damage, shortages or incorrect goods as soon as reasonably possible. Photographs of the goods and packaging will assist our investigation. A delay in reporting does not automatically remove statutory rights, including rights relating to hidden defects.

Where we arrange delivery, responsibility for goods in transit remains with us until delivery to the customer or their nominated recipient, subject to applicable law. Arrangements involving a customer-appointed carrier will be agreed separately.

8. Delivery enquiries

Email

sales@orbiselectrica.com

Telephone

061 2500 853